HCMGT 715 Communication and Relationship Building offers you opportunities to demonstrate knowledge and application of self-awareness, self-disclosure, and trust through effective health care communication. The coursework applies goal-setting, ethical, and time/stress management tools and emotional intelligence in varied health care systems. As the course progresses, examination of cross-cultural miscommunication and barriers to accepting diversity on personal and higher levels. You’ll study real-world examples of how effective listening behaviors greatly assist with persuasion and negotiation tactics.
As you hone your relationship building skills, you’re better able to distinguish types of conflict and apply conflict management strategies that will work in diverse settings. Focus is also given to potential uses and barriers of information technology in the health care environment. By the end of the Communications and Relationship Building course, you’ll possess the skill and confidence to evaluate, develop, and implement health communication programs.
Coursework is designed for establishing better communication and building trusting relationships between health care provider and patient or caregiver. Here are examples of some assignments you may complete as part of HCMGT 715 Communication and Relationship Building.
- After taking the Myers-Briggs assessment, discuss how speech contact might vary with an introvert/intuitive as opposed to an extrovert/sensing type.
- Record the three main ideas or concepts that you learned from the trust and mistrust of the providers; skillful use of questions; use of silence and pauses text readings, class discussions, and assignments.
- Write original posts and respond to your classmates’ reactions to the following: What are some key measures that providers can take in an effort to remain cognizant and attentive during patient-provider conversations?
Each week of this course focuses on a different theme. Your group discussions and coursework will align with the week’s theme as well as its primary objectives. All weekly course material is proposed and subject to change.
Week 1 – Communication Basics
During the introduction week, you’ll explore how self-discovery about communication styles helps to better interpret messages. In addition to covering current health care patient-provider models, you’ll learn to:
- Identify factors affecting the current delivery of health care in the United States.
- Discuss models of patient-provider communications.
- Explore how communication models may reflect the current health care crisis.
Week 2 – Therapeutic Communications; Cultural Communication; Confirmation and Empathy
In week two, we’ll discuss how empathy and therapeutic interviewing skills help promote healthy patient-provider relationships. Patient-provider communication requires multi-dimensional consideration and the ability to:
- Understand multicultural communication differences.
- Define barriers to effective patient-provider communication.
- Explain the value of forming empathetic relationships.
Week 3 – Trust and Mistrust of the Providers; Skillful Use of Questions; Use of Silence and Pauses
Throughout week three, you’ll discover that effective patient-provider communication requires the establishment of healthy foundations. In addition to best practices creation for trust-centered relationships and sustaining productive dialog, you’ll be able to:
- Identify factors for establishing therapeutic patient-provider relationships.
- Define effective interviewing strategies.
- Explain the value of using silence and pauses during patient-provider exchanges.
Week 4 – Self-Disclosure; Placement of Advisement; Reflections and Interpretations; Confrontations, Orders, and Commands
During the midpoint week of the course, you’ll learn how self-disclosure must be skillfully handled during the patient-provider exchange process. We’ll explore self-disclosure and the impact of patient health-related advice, advisement, and reflections so you can:
- Identify and describe various examples of therapeutic responses.
- Define confrontations, commands, directives, and orders.
Week 5 – Patients of Low Literacy; Chronic and/or Life-Threatening Illness; Patients in Crisis
As you progress to week five, you’ll discuss why providers must understand that patients have various life experiences. Beyond patient literacy, patient/family coping skills, and how best to effectively communicate during a health crisis, you’ll learn to:
- Describe the impact of low literacy on health outcomes.
- Identify how patients and family members react to illness and injury.
- Define how patients and providers can effectively manage communication during moments of crisis.
Week 6 – Negative or Resistive Coping Responses; Communications within and across Health Care Provider Groups
In week six, you’ll examine how health care environments use multi-disciplinary work groups to solve complex organizational challenges. More than identifying team-related communication barriers and solutions to achieve relationship success, you’ll learn to:
- Describe how complex, multi-dimensional factors impact the communication process.
- Identify common communication barriers within groups and methods to promote effective dialog.
Week 7 – Resolving Disputes; Family Dynamics; Mediation
Throughout this week, you’ll explore conflict management best practices — from miscommunication, misunderstanding, and ignorance — the exchange of health care information isn’t always easy. In addition to dispute resolution for a diverse population, you’ll be able to:
- Identify types of conflict and methods for resolution.
- Describe how family dynamics and social networks influence patient-related health care communication.
Week 8 – Media Use; Behavioral Change; Internet Use; Altering Systems of Care
During the last week, you’ll screen your knowledge of how media impacts health care delivery systems. Patients, for example, may research a symptom or illness on the Internet, and less than ideal patient experiences may be posted through social media. You’ll be able to:
- Identify different types of learning and social models.
- Describe the impact of Internet use on patient-provider relationships.
- Discuss current health care system trends.
- Explain the role of communication as a key factor for advancing health care systems, products, and services.